Return & Exchange
Returns and exchanges are accepted on merchandise within 7 days of receipt for items in the ORIGINAL CONDITION. All returns and exchanges must include the original packaging material in its original condition. Please note that we do not refund initial or return shipping and handling charges.
How do I make a return or exchange?
Follow the following four steps:
1. Send an Email notification to us at service@ezluxe.com within 7 business days of the delivery. Be sure to indicate your order number, description of items.
2. An acknowledgement response will be sent to you which includes instructions and return shipping address.
3. Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope.
4. Send back to us using an insured service to the address provided. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).
*The cost of return shipping must be prepaid at the point of return.
*EzLuxe.com is not responsible for customer returns that are not received.
When will my credit card be refunded?
Once your package has been received at EzLuxe.com, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from EzLuxe.com.
Items customized or designated as SALE are not returnable.